Refund policy

Return & Refund Policy

Effective Date: [01/07/2026]

At Sehat Bites, we are committed to delivering fresh, hygienically packed, and high-quality jaggery products. Due to the consumable nature of our products, we have the following Return & Refund Policy.

1. Return Eligibility

Our products are eligible for return or replacement only under the following circumstances:

You received a damaged or leaking package.
You received the wrong product.
The product is expired at the time of delivery.
The product has a manufacturing defect or verified quality issue.
The package was tampered with before delivery.

To be eligible, the issue must be reported within 48 hours of delivery.

2. Non-Returnable Items

For food safety and hygiene reasons, we do not accept returns if:

The product has been opened or used.
The original seal is broken after delivery.
The product has been stored improperly by the customer.
The return request is made after 48 hours of delivery.
The product was purchased during a clearance or special sale unless it is damaged or defective.

3. How to Request a Return or Refund

To request a return or replacement, please contact us with:

Order ID
Customer Name
Mobile Number
Reason for return
Clear photographs or a short video showing:
- The product
- The outer packaging
- The shipping label
- The issue or damage

Email: admin.bd@sehatbites.com

WhatsApp: +91 8800322345

4. Refund Process

After verifying your request:

Approved refunds will be processed within 5–7 business days.
Refunds will be credited to the original payment method.
For Cash on Delivery (COD) orders, refunds will be made via bank transfer or UPI after verification.

5. Replacement Policy

Instead of a refund, we may provide a free replacement if:

The product was damaged during transit.
An incorrect product was delivered.
A manufacturing defect or verified quality issue is found.

6. Order Cancellation

Orders can be cancelled before they are dispatched for a full refund.
Once an order has been dispatched, it cannot be cancelled.

7. Shipping Charges

If the return is due to our error (wrong product, damaged item, or quality issue), return shipping will be borne by Sehat Bites.
Returns requested for reasons not attributable to our error may not be accepted.